Matthieu Pullover Navy

PROCESS

Once we receive your order and the corresponding payment, we will begin packing your order as soon as possible. Orders placed before 4:00 PM are usually shipped the same day.

COSTS

For orders within the Netherlands totaling more than 100 euros, we offer free shipping.
For orders under 100 euros, we charge a 5-euro shipping fee.
Shipping costs outside the Netherlands vary depending on the destination country.

SERVICES

We work with various delivery services. For orders within the Netherlands, we typically use DHL.
Orders outside the Netherlands are delivered by the delivery service best suited to the destination country.

TRACK & TRACE

You can easily track your order at any time via our personal tracking portal. Click the following link to visit the tracking portal: Tracking Portal

RETURN POLICY

Not satisfied with the product? You have 14 days from the date of receipt to return the product. To do so, follow the steps below.

REGISTER

Go to the returns portal via the following link: Returns Portal and register your return.

PACKAGING

Pack the products in their original condition and packaging into a box.
Place the enclosed invoice inside the box.
Affix the return label to the box so that it is clearly visible and legible.

SHIPPING

Drop off the package at the post office.
Keep the shipping receipt in a safe place.

REFUND

Refunds are issued within 14 days of withdrawal, covering the full purchase amount including original shipping and payment costs, returned through the original payment method (or otherwise arranged if not possible). Return shipping costs are the customer’s responsibility unless the item is damaged or incorrectly delivered, in which case those costs are reimbursed upon contacting customer service.

CONTACT

If you have any questions or comments, we’re here to help. Please feel free to reach out to us via e-mail or give us a call during our business hours. You can also always visit the store for help. Kindly note that our availability may vary on public holidays.

Call us: +31 50 312 6765

E-mail us: service@vicfashionformen.nl

We aim to respond to all inquiries within 2-3 business days.