Refund policy

Return & refund policy

This policy applies to purchases made on this website by Magna Forum B.V., trading as Vic Groningen ("we", "us"). Last updated: 10 November 2026.

1. Your 14-day right of withdrawal

You have the right to withdraw from your purchase within 14 days after delivery, without giving a reason. The 14 days start on the day after you (or a person you named, other than the carrier) receive the goods. If you ordered several items in one order that are delivered separately, the period starts when you receive the last item.

To withdraw, tell us clearly that you want to withdraw before the 14 days have ended. You can do this by:

starting a return in our return portal: https://retour.innosend.com/vic (recommended, this is the fastest way); or
sending an email to service@vicfashionformen.nl, optionally using the model withdrawal form at the bottom of this page; or
bringing the item to our store (see "Returns and exchanges in our store" below).

After you have told us you are withdrawing, you must send the goods back within 14 days. Please keep your proof of postage.

2. Condition of the items

Items must be returned in the condition in which you received them: unworn and unused, with all tags attached, in the original packaging, together with your order number or proof of purchase. You may try an item the way you would in a shop. If an item has lost value because you handled it more than necessary to check its nature, characteristics and functioning, we may deduct that loss in value from your refund.

3. Cost of returning

If you withdraw from your purchase, the direct cost of returning the goods (for example postage or the cost of a return label) is for your account. This does not apply to defective or incorrectly delivered items, see section 7.

4. Items that cannot be returned

By law, the right of withdrawal does not apply to certain products. The following items cannot be returned:

fragrances and similar products that are sealed for reasons of health protection or hygiene, once the seal has been broken after delivery. Fragrances can only be returned if they are unopened and still in their original sealed packaging;
other products that are sealed for reasons of health protection or hygiene, once the seal has been broken after delivery;
products made to your specifications or clearly personalised (custom or special-order items);
gift cards;
items that, because of their nature, cannot be returned or that spoil quickly, and any other items that we clearly indicate as non-returnable on the product page before you order, to the extent the law allows this.

If you are unsure whether your item can be returned, please contact us before you order.

5. Returns and exchanges in our store

You can also return items that you bought online in our store: Vic Groningen, Grote Markt 45, 9711 LX Groningen. The same period and conditions apply as above. Please bring the item together with your order number or proof of purchase. You can also choose to collect your online order in our store instead of having it delivered.

Exchanges: the quickest way to get another size or colour is to return the item you have (online or in store) and place a new order for the item you want. If you return the item in our store, we can help you with a new purchase directly.

6. Refunds

If your return is accepted, we refund the purchase price, including the standard delivery costs of the original order. Extra costs because you chose a more expensive delivery method than our standard delivery are not refunded.

We refund you using the same payment method you used for the order, no later than 14 days after we have received the goods back (or after you have shown proof that you sent them back, whichever is earlier). We may wait with the refund until we have received the goods or have received proof of dispatch. Please remember that your bank or card company may need some extra time to show the refund.

If more than 14 days have passed since we received your return, please contact us at service@vicfashionformen.nl.

7. Defective, damaged or incorrect items

You always have the statutory rights if an item does not match what we agreed (the "legal guarantee"). Please check your order when you receive it. If an item is defective, damaged, or you received the wrong item, contact us as soon as possible, and no later than two months after you discover the problem, at service@vicfashionformen.nl. We will then repair or replace the item, or refund you, as the law provides. For defective or incorrectly delivered items you do not pay for the return: you receive a prepaid return label.

8. Contact

Magna Forum B.V. (Vic Groningen), Grote Markt 45, 9711 LX Groningen, The Netherlands
Email: service@vicfashionformen.nl | Phone: +31 50 312 67 65
Chamber of Commerce (KvK): 80476465 | VAT number: NL861685404B01

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract. You are not obliged to use this form.)

To: Magna Forum B.V. (Vic Groningen), Grote Markt 45, 9711 LX Groningen, The Netherlands, service@vicfashionformen.nl

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.

Modelformulier voor herroeping (Nederlands)

(Vul dit formulier alleen in en stuur het alleen terug als u de overeenkomst wilt herroepen. U bent niet verplicht dit formulier te gebruiken.)

Aan: Magna Forum B.V. (Vic Groningen), Grote Markt 45, 9711 LX Groningen, Nederland, service@vicfashionformen.nl

Ik/Wij (*) deel/delen (*) u hierbij mede dat ik/wij (*) onze overeenkomst betreffende de verkoop van de volgende producten herroep/herroepen (*):
Besteld op (*) / ontvangen op (*):
Naam consument(en):
Adres consument(en):
Handtekening van consument(en) (alleen wanneer dit formulier op papier wordt ingediend):
Datum:
(*) Doorhalen wat niet van toepassing is.