Terms of service

Terms of Service

Last updated: 10 November 2026

1. Who we are

Vic Groningen is the brand and webshop of Magna Forum B.V. ("we", "us", "our"), a private limited company under Dutch law.

Magna Forum B.V. (trading as Vic Groningen)
Grote Markt 45, 9711 LX Groningen, The Netherlands
Email: service@vicfashionformen.nl | Phone: +31 50 312 67 65
Chamber of Commerce (KvK): 80476465 | VAT number: NL861685404B01

Our website and online store are powered by Shopify, which enables us to provide our services to you (together, the "Services").

2. Scope

These terms apply to every visit to our website and to every offer, order and agreement between you and Magna Forum B.V. through the Services. By using the Services or placing an order you agree to these terms and to our Privacy Policy. Our Return & refund policy and Shipping policy are part of these terms. We sell to consumers for personal use. Nothing in these terms limits the rights you have as a consumer under mandatory law.

3. Our products

We try to show our products as accurately as possible. Colours may differ slightly from your screen because of your device and settings. We may change or discontinue products and may limit quantities.

4. Prices and payment

All prices on our website include VAT (btw), unless stated otherwise. Shipping costs are not included in the product price. They are shown at checkout before you place your order. For deliveries outside the EU, customs duties and import taxes may apply (see our Shipping policy).

The price that applies is the price at the moment you place your order, as shown in your order confirmation. Promotions can have their own conditions. If the conditions of a promotion conflict with these terms, the promotion conditions apply. You pay with one of the payment methods offered at checkout. You guarantee that you are authorised to use the payment method you choose.

5. Orders and agreement

Your order is an offer to buy. The agreement is concluded when we confirm your order by email. We may refuse or cancel an order for a good reason, for example if a product is out of stock, a price or product description is clearly wrong, or we suspect fraud. If we do, we will inform you and refund any amount you already paid.

Please make sure the details you give us are correct and complete.

6. Delivery, collection and risk

Delivery times and costs are described in our Shipping policy. Unless we agreed otherwise, we deliver within 30 days after you placed your order. If we cannot deliver within that period you can cancel the order and we will refund what you paid.

Under EU and Dutch consumer law, the risk of loss or damage to the goods stays with us until you, or a third party you have named (other than the carrier), have physical possession of the goods. If you choose to collect your order in our store, the risk passes to you when you collect it.

You can choose to collect your order in our store at Grote Markt 45, Groningen, where this option is offered at checkout.

7. Right of withdrawal and returns

As a consumer you can withdraw from your purchase within 14 days after you received the goods, without giving a reason. How this works, which items are excluded, what is refunded and who pays the return costs is described in our Return & refund policy, which also contains the model withdrawal form. In short: you bear the direct cost of returning the goods, except for defective or incorrectly delivered items. You can return items through our return portal (https://retour.innosend.com/vic) or in our store.

8. Conformity, legal guarantee and complaints

We deliver goods that match the agreement and that are suitable for normal use. If you think an item does not, please contact us as soon as possible and no later than two months after you discover the problem. You have the statutory rights to repair, replacement, price reduction or refund. These terms do not limit those rights.

If you have a complaint, email service@vicfashionformen.nl. We aim to respond within 14 days. If we cannot solve it together, you can bring the dispute before the competent court (see section 18).

9. Liability

We are liable for damage in accordance with the law. Nothing in these terms excludes or limits our liability for intent or gross negligence, for death or personal injury, or for anything else that cannot be excluded or limited towards consumers under mandatory law. Subject to that, we are not liable for indirect damage, and our liability for other damage is limited to the amount you paid for the order concerned, unless the damage is the result of our intent or gross negligence.

10. Intellectual property

All content of the Services, including trademarks, brand names, text, images, graphics, video and design, belongs to us or our licensors and is protected by intellectual property law. You may use the Services for personal, non-commercial purposes only. You may not copy, distribute, modify or otherwise use this material without our prior written consent. Shopify's name and logo are trademarks of Shopify. Other names and logos are trademarks of their owners.

11. Use of the website

Please use the Services lawfully. You may not: misuse or disrupt the Services; attempt to bypass security measures; upload malicious code; collect other people's personal data; scrape, copy or extract content or data with robots, spiders or other automated tools; or use the Services to send spam or misleading information. Software or services that act autonomously on your behalf (such as AI agents or bots) may only access the Services if they identify themselves in the user agent as "Agent/[agent name]", do not pretend to be human and do not circumvent CAPTCHAs or other security measures. We can restrict access by technical means and can suspend or close an account if these rules are broken.

12. Third-party links and tools

The Services can contain links to websites or tools of third parties. We do not control these and are not responsible for their content or privacy practices. This does not limit your rights under mandatory law.

13. Relationship with Shopify

Vic Groningen is powered by Shopify, which enables us to provide the Services to you. Sales and purchases you make in our store are made directly with Magna Forum B.V. To the extent permitted by law, Shopify is not responsible for any aspect of these sales, including injury, damage or loss resulting from purchased products.

14. Privacy

We handle your personal data as described in our Privacy Policy. Because the Services are hosted by Shopify, Shopify also processes personal data about your use of the Services.

15. Feedback and reviews

If you send us ideas, suggestions or reviews, you give us a free, worldwide, non-exclusive right to use them to operate and improve the Services. Your feedback must be lawful and may not infringe the rights of others or contain malicious code. We can remove feedback that is unlawful or offensive. This does not affect your rights under data protection law.

16. Errors

The Services may sometimes contain typing errors or inaccuracies, for example about prices or availability. If an error is obvious, we may correct it or cancel the affected order before dispatch. We will tell you and refund any payment already made.

17. Force majeure

We are not in breach of the agreement if we cannot meet our obligations because of circumstances outside our reasonable control. If this lasts longer than 30 days, either of us may cancel the order, and we will refund what you paid for goods not delivered. Your statutory rights remain unaffected.

18. Applicable law and disputes

Dutch law applies to these terms and to every agreement between you and us. If you are a consumer living in another country, you also keep the protection of the mandatory consumer provisions of your country of residence. Disputes are brought before the competent court. As a consumer, you can always go to the court that is competent by law, which may include the court in the place where you live.

19. Changes to these terms

We may change these terms. The version that applied when you placed your order applies to that order. The current version is always on this page.

20. Contact

Questions about these terms: service@vicfashionformen.nl
Magna Forum B.V. (Vic Groningen), Grote Markt 45, 9711 LX Groningen, The Netherlands
Chamber of Commerce (KvK): 80476465 | VAT number: NL861685404B01