Shipping policy

Shipping policy

Last updated: 10 November 2026. All prices on our website include VAT (btw). Shipping costs are not part of the product price and are shown at checkout before you place your order.

1. Order processing

We process orders as quickly as possible. Processing usually takes 1 to 2 business days. Orders placed on a business day before 16:00 (Dutch time) are in principle dispatched the same day. This is not a guarantee: during busy periods, if a product is temporarily unavailable, or because of other circumstances, dispatch can take longer. If there is a significant delay, we will inform you as soon as possible. Business days are Monday to Friday, excluding public holidays in the Netherlands.

2. Shipping costs

• Netherlands: free shipping on orders of €100 or more. Below this amount, shipping costs are calculated at checkout.
• European Union: shipping costs are calculated at checkout based on destination and order size.
• Outside the EU: shipping costs are calculated at checkout. Customs duties, import taxes or handling fees may apply and are for your account (see section 6).

3. Shipping methods

Orders within the Netherlands are shipped with DHL or FedEx. For deliveries in the rest of the EU and the rest of the world we use DHL, FedEx or another international courier, depending on the destination. You receive a track & trace link by email when your order has been dispatched.

4. Estimated delivery times

Delivery times start when your order has been dispatched:

• Netherlands: usually 2 to 3 business days after dispatch. Many orders arrive within 2 business days of ordering.
• European Union: approximately 2 to 7 business days.
• Rest of the world: approximately 5 to 15 business days, depending on the destination.

These delivery times are estimates, not guarantees.

5. Maximum delivery period

Unless we have agreed otherwise, we will deliver your order within 30 days after you placed it. If we cannot meet this deadline, you have the right to cancel the order and we will refund what you paid.

6. Customs, duties and taxes (orders outside the EU)

For orders shipped outside the European Union, customs duties, import taxes and other charges may apply when the shipment arrives in your country. These charges are set by the destination country, are for your account, and we cannot predict their amount.

7. Risk and delivery

In line with EU consumer law, the risk of loss or damage to your order stays with us until the goods have been delivered to you, or to a third party you have named (other than the carrier), and you have physical possession of them. If you collect your order in our store, the risk passes to you when you collect it.

If a package looks damaged on arrival, please report it to the carrier straight away if possible, take a photo, and contact us at service@vicfashionformen.nl so we can sort it out. If an order is lost or damaged in transit, we will arrange a solution with you.

8. Collect in store

You can also collect your order in our store: Vic Groningen, Grote Markt 45, 9711 LX Groningen, The Netherlands.

9. Incorrect address

Please make sure your shipping address is correct and complete. We are not responsible for delays or failed deliveries that result from incorrect or incomplete address details provided by you. This does not affect your statutory rights.

10. Questions

For questions about shipping or your order, email service@vicfashionformen.nl.